Cambridge, Mass.– Royal Philips and University Health in San Antonio have entered into a long-term agreement to modernize and standardize patient monitoring across the Texas public health system.
Under the contract, University Health will transition to Philips’ Enterprise Monitoring as a Service platform, creating an integrated monitoring environment across its facilities. The system is intended to support clinical workflows, alarm management and data-driven decision-making while providing capacity for future expansion.
A central component of the agreement is the Philips Central Monitoring Unit, a scalable hub that provides continuous remote telemetry monitoring and integrates with hospital systems.
The centralized system is designed to reduce reliance on fragmented manual processes, filter non-actionable alarms, improve response times and strengthen communication among care teams. It will also provide an additional layer of patient surveillance as University Health’s patient volume and clinical operations grow.
“University Health plays a critical role in serving our growing community, and this investment reflects our commitment to delivering safe, high-quality care supported by modern technology,” said University Health Chief Operating Officer Bill Phillips. “By moving to a standardized enterprise monitoring platform, we’re equipping our care teams with continuous, actionable insights while laying the groundwork for improved alarm management, analytics and future innovation.”
The Philips platform will be deployed across intensive care units, operating rooms, procedural areas and specialty services.
It includes IntelliVue MX450, MX550 and MX750 bedside monitors, as well as the X3 transport monitor and wearable MX40, allowing patients to remain under observation as they move through the hospital.
The Patient Information Center, known as PIC iX, will bring together monitoring data, clinical decision support, early-warning scoring and advanced algorithms. The system is designed to give clinicians a comprehensive view of each patient and support timely intervention throughout the hospital.
University Health will also use Philips’ Alarm Insights Manager and Clinical Insights Manager tools to assess alarm performance and identify actionable information from patient monitoring data.
“Healthcare systems are increasingly seeking flexible, long-term partnerships that go beyond equipment replacement,” said Julia Strandberg, Chief Business Leader, Connected Care, Philips. “Through EMaaS, we are supporting University Health in San Antonio with a predictable, scalable model that unlocks continuous innovation, strengthens alarm management initiatives, all while reducing the burden of technology lifecycle management. Most importantly, this approach equips clinicians with the infrastructure they need to deliver safe, high-quality care.”
