Hartford, Conn. — Hartford HealthCare has expanded its partnership with K Health to add virtual specialty care to HHC 24/7, the health system’s AI-enabled care platform.
The expansion begins with endocrinology, allowing patients to receive virtual support for conditions such as diabetes and thyroid disease. HHC 24/7 previously focused on same-day virtual primary care visits with Hartford HealthCare Medical Group providers.
The platform, launched in March 2025, is available around the clock through patients’ phones. Hartford HealthCare said the addition of specialty care is intended to improve coordination between primary care providers and specialists while reducing wait times.
“The goal has always been to provide a seamless patient experience, and specialty care is often where we see the disconnect and fragmented handoffs,” said Ran Shaul, co-founder and chief product officer at K Health. “A patient shouldn’t have to navigate two different systems, portals, or wait times just because their condition crossed a line between primary and specialty. Clinical-grade AI can close that gap. And with HHC, we’re proving it.”
Endocrinology services will be provided by specialty-trained advanced practice providers. The platform manages scheduling, patient intake and clinical notetaking while allowing primary and specialty care providers to use their existing workflows.
Hartford HealthCare said the system is designed to support patients as they move from primary care to specialty treatment within a single platform and to help clinicians manage chronic conditions over time.
“HHC 24/7 was built to bring on-demand, fully integrated care to patients across the system,” said Dr. Mandeep Kumar, medical director of advanced specialties at Hartford HealthCare. “Expanding into specialty care is the natural next step. Conditions like diabetes and thyroid disease don’t exist in isolation from primary care, and neither should the treatment. This broader partnership with K Health gives our patients a continuous, connected experience, and gives our clinicians the tools to support them across that continuum.”
